Meters are read monthly using an electronic reading system. Bills are generated during the last week of the month and mailed between the 28th and 30th of the month.
The West Autauga Water Authority has partnered with Nexbillpay to extend an additional payment option for customers interested in using their check, debit card or credit card to pay their bill. Nexbillpay is a trusted third party automated payment service that allows you to pay your bill online. Click here to pay your bill online!
PAY BY PHONE
Pay your bill by calling: (888) 397-6470
- Pay your bill 24/7
- You will need your West Autauga Water Authority account number from your printed billing statement in order to make your payment over the phone. If you do not have your billing statement handy, you may request your account number by calling West Autauga Water Authority at (334) 358-8003.
- Nexbillpay charges a small service fee for each transaction processed over the phone. West Autauga Water Authority does not keep any part of the Nexbillpay service fee.
PAY BY MAIL
When paying by mail, never use cash; always use a check or money order. Write the customer number on the payment and include the bill stub. The mailing address for mailing payments is:
West Autauga Water Authority
P. O. Box 400
Autaugaville, AL 36003
PAYMENT DROP BOXES
Customer Service Office – 3304 Highway 14W, Autaugaville, Alabama 36003
Payments at these boxes should not be made in cash. Please place the payment in an envelope for security purposes, write the customer name and number on the payment and include bill stub.
MONTHLY BANK DRAFT
This payment options insures the customer will never pay a late penalty as a result of forgetting to pay or being out of town and will relieve the obligation of writing checks or mailing payments. To sign up for this program, the customer must complete and sign an authorization form provided by the Authority. “Please call the Authority office for this form.” Once the authorization form is received, the customer will continue to receive a monthly bill, if desired, however, the bill will note “PAYMENT TO BE MADE BY DRAFT.” The amount is electronically deducted from the customer’s bank account on the sixth (6th) of each month. When that date falls on a weekend or holiday, it will be deducted the following business day.
PAY IN PERSON
Pay your bill in person by visiting one of the following locations:
Customer Service Office – 3304 Highway 14W, Autaugaville, Alabama
Monday thru Friday
Lobby Hours – 8:00 AM to 4:00 PM
RETURN REMITTANCE POLICY
A service fee will be charged for any type remittance returned from any financial institution.
If a customer has three checks returned from a financial institution, that account will be placed on a “CASH ONLY” basis. If a customer has two drafts returned from a financial institution, that account will be placed on a “CASH ONLY” basis.
If a customer has any item returned from a financial institution, a notice will be placed on that customer’s door, notifying said customer that the returned instrument must be redeemed in cash at the Authority office by the following Monday. If the item is not redeemed, the account will be subject to immediate disconnection.